How severe is CVE-2024-57727?

CVE-2024-57727 has a CVSS 3.1 base score of 9.1 (CRITICAL). EPSS estimates a 96.6% probability of exploitation in the next 30 days. It is listed in the CISA Known Exploited Vulnerabilities catalog.

CVE-2024-57727: SimpleHelp Path Traversal

CISA Known Exploited Vulnerabilities

SimpleHelp Path Traversal Vulnerability is confirmed as actively exploited and is listed in the CISA KEV catalog.

Added to KEV

2025-02-13

Remediation due

2025-03-06

Ransomware

Known use

Required action
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

CISA notes
https://simple-help.com/kb---security-vulnerabilities-01-2025 ; Additional CISA Mitigation Instructions: https://www.cisa.gov/news-events/cybersecurity-advisories/aa25-163a ; https://nvd.nist.gov/vuln/detail/CVE-2024-57727

Description

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

Severity

CVSS 3.1 · CISA9.1 CRITICAL

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N

SSVC · CISA-ADP

Exploitationactive

Automatableyes

Technical impacttotal

Affected Products

Vendor	Product	Affected versions
-	-	n/a

References

2 Links

Other references

Record Details

Published

2025-01-15

Last updated

2026-08-04

Assigner (CNA)

mitre

Credited to

CVE record data © The MITRE Corporation, used under the CVE Terms of Use. Exploited-in-the-wild data from the CISA Known Exploited Vulnerabilities catalog (CC0). Exploit prediction scores by FIRST EPSS (first.org/epss). This site is not endorsed or certified by MITRE, NVD, CISA, or FIRST.