How severe is CVE-2024-57728?

CVE-2024-57728 has a CVSS 3.1 base score of 7.2 (HIGH). EPSS estimates a 64.7% probability of exploitation in the next 30 days. It is listed in the CISA Known Exploited Vulnerabilities catalog.

CVE-2024-57728: SimpleHelp Path Traversal

CISA Known Exploited Vulnerabilities

SimpleHelp Path Traversal Vulnerability is confirmed as actively exploited and is listed in the CISA KEV catalog.

Added to KEV

2026-04-24

Remediation due

2026-05-08

Ransomware

Known use

Required action
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

CISA notes
https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier ; https://nvd.nist.gov/vuln/detail/CVE-2024-57728

Description

SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

Severity

CVSS 3.1 · CISA7.2 HIGH

CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H

SSVC · CISA-ADP

Exploitationactive

Automatableno

Technical impacttotal

Affected Products

Vendor	Product	Affected versions
-	-	n/a

References

2 Links

Other references

Record Details

Published

2025-01-15

Last updated

2026-08-04

Assigner (CNA)

mitre

Credited to

CVE record data © The MITRE Corporation, used under the CVE Terms of Use. Exploited-in-the-wild data from the CISA Known Exploited Vulnerabilities catalog (CC0). Exploit prediction scores by FIRST EPSS (first.org/epss). This site is not endorsed or certified by MITRE, NVD, CISA, or FIRST.