How severe is CVE-2026-102490?

CVE-2026-102490 has a CVSS 4.0 base score of 9.4 (CRITICAL). EPSS estimates a 0.5% probability of exploitation in the next 30 days. It is listed in the CISA Known Exploited Vulnerabilities catalog.

CVE-2026-102490: Local privilege escalation in Zammad v1.5.0 to

CISA Known Exploited Vulnerabilities

Zammad GmbH Zammad Improper Privilege Management Vulnerability is confirmed as actively exploited and is listed in the CISA KEV catalog.

Added to KEV

2026-10-02

Remediation due

2026-10-05

Required action
Apply mitigations in accordance with vendor instructions, ensuring compliance with CISA’s BOD 26-04 Prioritizing Security Updates Based on Risk (see URL in Notes) guidance and CISA’s “Forensics Triage Requirements” (see URL in Notes). Follow applicable BOD 26-04 guidance for cloud services or discontinue use of the product if mitigations are unavailable. Stakeholders are responsible for evaluating each asset's internet exposure and ensuring adherence to BOD 26-04 patching guidelines.

CISA notes
https://zammad.com/en/product/releases/ ; https://community.zammad.org/t/take-care-local-privilege-escalation-cve-2026-102490-is-reported-as-being-actively-exploited/21297/2 ; BOD 26-04: https://www.cisa.gov/news-events/directives/bod-26-04-prioritizing-security-updates-based-risk ; Forensics Triage Requirements: https://www.cisa.gov/news-events/directives/bod-26-04-implementation-guidance-prioritizing-security-updates-based-risk ; https://nvd.nist.gov/vuln/detail/CVE-2026-102490

Description

Zammad packages built with packager.io (DEB and RPM) could have allowed a local attacker who already had file system write privileges as the unprivileged zammad service account to escalate to full root privileges on the host. Service processes began running as root and executed files that were owned and writable by the zammad account before dropping their identity to that account. An attacker holding that foothold could have escalated within seconds, because the affected services were restarted automatically whenever they stopped; no administrator interaction was required. Only installations from the DEB and RPM packages were affected — installations from source or the official container images were not. All released packaged versions were affected.

Severity

CVSS 4.0 · CNA8.5 HIGH

CVSS:4.0/AV:L/AC:L/AT:N/PR:L/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:A/AU:Y/V:D

CVSS 4.0 · CNA9.4 CRITICAL

CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:P/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:A/AU:Y/V:C

SSVC · CISA-ADP

Exploitationactive

Automatableno

Technical impacttotal

Exploitation Context

as of October 14, 2026

All KEV statistics→

CISA added CVE-2026-102490 to the KEV catalog 2 days after its CVE record was published. The median for entries added in 2026 so far is 15 days.
It is one of 2 Zammad GmbH entries in the CISA KEV catalog, and one of 2 added in 2026.
Its current EPSS score (0.5%) is higher than that of 1% of CISA KEV entries.

Affected Products

Vendor	Product	Affected versions
Zammad GmbH	Zammad GmbH Zammad	1.5.0 to <7.2.2 <1.5.0 (unknown) 7.2.2 to <* (unaffected)

References

4 Links

Vendor advisories

Third-party advisories

Record Details

Published

2026-09-30

Last updated

2026-10-08

Assigner (CNA)

DIVD

Credited to

Earth Grob (Merlon Security); Luke Paris (Merlon Security); Tijmen van der Spijk (Merlon Security); Zohar Cochavi (Merlon Security); Alje Woltjer (Merlon Security); Mischa Rick van Geelen (DIVD); Ralph Horn (DIVD); Max van der Horst (DIVD); Victor Pasman (DIVD); Frank Breedijk (DIVD); Zammad

More from Zammad GmbH

CVE-2026-1024899.4 CRITICAL

Undisclosed RCE in Zammad v6.3 and higher

Zammad GmbHKEVEPSS 1.3%2026-09-30

CVE record data © The MITRE Corporation, used under the CVE Terms of Use. Exploited-in-the-wild data from the CISA Known Exploited Vulnerabilities catalog (CC0). Exploit prediction scores by FIRST EPSS (first.org/epss). This site is not endorsed or certified by MITRE, NVD, CISA, or FIRST.